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You, the, patient have the right:
To expect a family member and your doctor will be informed you are a patient at the hospital.
To be treated with dignity and respect in a safe, clean setting, free from abuse, neglect or harassment.
To know the identity of doctors, nurses and others involved in your care, and you have the right to know when they are students, residents or other trainees.
To receive information about what is expected of patients and where you can take complaints. Patients can freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care, treatment, and services.
To privacy and confidentiality within the limits of the law. (Your rights are described in the Notice of privacy Practice)
To be told about your illness or injury, the benefits and risks of each treatment, what to expect during treatment and how well you may recover. This information must be given in terms you can understand, so you can give permission before any treatment begins. (Except in emergencies when the patient is not conscious or not able to communicate and then need for treatment is urgent.)
To ask to be allowed a review by the Carondelet Health Ethics Committee about ethical issues you are concerned about.
To refuse treatment, if the law allows, and to be told by your doctor what might happen, medically because of your decision.
To be told if anything unexpected and significant happens during your hospital stay, and any resulting changes in your care.
To have your report of pain acknowledged and treated as appropriate.
To be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
To be told about an advance directive, to have one made for you if you don't have one and to name someone to make decisions about your care if you are not able. (You will receive treatment even if you do not have an advance directive.)
To receive care to make you as comfortable as possible if you are dying, including your spiritual needs regarding death.
To have access to space and be allowed to talk privately with people outside of the hospital, whether in person, by mail, or telephone appropriate to your needs, care, treatment and services.
To have access to an interpreter, if needed.
To be told of any research being done related to your care, and to either agree or refuse to be part of the research.
To be active in your plan of care, before during and after your hospital stay, and to be told of choices available to you for health care service after leaving the hospital.
To receive help identifying sources of follow up care, and to let you know if our hospital has a financial interest in any referrals.
To file a complaint about any part of your care, and the right to know what happened as a result of your complaint.
To be allowed to see or get a copy of your medical record as allowed in the Carondelet Health policy. (Written request 24 hours in advance.)
To ask for a detailed copy of your bill, even if insurance is paying. (Contact the Business Office)
To be informed of the hospital programs available to you if you are experiencing domestic or intimate partner violence.
For St. Joseph Medcial Center patients call 816-545-4700, ask for Bridge Advocate.
For St. Mary's Medical Center patients, call 816-861-4673, ask for HAP Advocate.
Metro Wide Domestic Violence Hotline, call 816-HOTLINE.
A family member or guardian can exercise these rights on the patient's behalf if the patient is not able to make his/her own decisions, is legally incompetent or is a minor.
Carondelet Health is committed to providing quality care to our patients. Physician's clinical decisions about the patients' care are based on patient needs and not affected by the method of payment between the hospital and providers.
You have the responsibility:
To provide, to the best of your ability, accurate and complete information about your condition, past illnesses, hospitalizations, medication, dietary supplements, past allergic reactions, etc, related to your health.
To be aware of financial consequences of using uncovered services or out of network providers and any network or admission requirements under your health plan.
To inform physicians, nurses or other health professionals of any change in your condition or reaction to your treatment, or any special needs during your visit, such as spiritual care, interpreters, etc.
To ask questions if you do not understand your medical plan of care or treatment instructions.
To follow the instructions of health care providers involved in your care.
To accept responsibility if you choose to refuse treatment.
To be respectful of the rights of other patients, staff and property of the hospital.
To follow hospital rules and regulations affecting patient care, conduct, safety and visiting hours.
St. Joseph Medical Center and St. Mary's Medical Center are non-smoking facilities.
Carondelet Health facilities provide patient admissions, room assignments and services without regard to race, color, national origin, disability, age, sex, sexual orientation, religion or source of payment.
If you have any questions regarding your patient rights and responsibilities, or have a request, concern or complaint, please contact:
St. Joseph Medical Center
Patient Representative
1000 Carondelet Drive
Kansas City, MO 64114
816-943-4721
St. Mary's Medical
Patient Representative
201 NW R.D. Mize Rd.
Blue Springs, MO 64014
816-655-5707
Health Standards and Licensure
Department of Health and Human Services
P.O. Box 570
Jefferson City, Missouri 65102
573-751-6303
1-800-392-0210
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