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Losing The Wait: New ER Process Cuts Wait Time
Just about everyone's got an emergency room story. Many involve lengthy waiting periods in their quest to see a doctor. But at St. Joseph Medical Center's Emergency Department, the trend is downward - substantially.
St. Joseph's Emergency Department, like many others in the area once experienced long wait times that averaged 53 minutes. New processes and procedures, designed by the staff recently improved wait times that now average 15 minutes and length of stays which have been reduced by almost an hour.
"Patients have been surprised when they get to a room," says Anne Marie Gaynier, RN, BSN, an ED nurse at St. Joseph. "They bring their books and magazines to the waiting room expecting to wait and are in an exam room in 10 minutes."
Physicians and nurses from the ED, along with representatives from nursing floors and departments throughout the hospital did an intensive examination of processes in the ED and considered how to improve them. The results have been impressive.
"Patient satisfactions scores are up, we've had no negative outcomes," says Andrew Battles, RN, BSN, MBA, nurse director of the ED. "Right now, we beat any ED in the city. And staff take pride in the work because they designed it.”