Home Health Frequently Asked Questions
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Home Health Frequently Asked Questions

  1. What kind of services does home care provide? Services include skilled nursing, Infusion nursing, ostomy and wound care, physical therapy, occupational therapy, Speech Therapy, Social Workers, Home Health Aides. All services provided by home care are ordered by your physician. 
  2. What is home healthcare? Home healthcare allows patients to receive needed health care services, while surrounded by family and friends at home reducing the time it takes to recover from illnesses, injuries or surgery, and shorten hospital stays. A nurse or a therapist will teach patients how to manage their illness through education and training so they may achieve the highest level of independence possible while remaining in their home. 
  3. How do I qualify for home care? To qualify for home care a physician’s order is required, the patient is homebound and care provided must be skilled. If you use your Medicare Part B benefit, you would be utilizing only rehabilitative services and you do not have to be homebound. 
  4. Can you come everyday for a few hours? Skilled home care is to be intermittent care which means we will provide the patient with skilled services such as nursing or therapy on a part-time basis for a specific period of time. 
  5. Can you come give me my medications 3x/day? We are unable to provide this type of assistance under skilled home care. 
  6. What is the definition of homebound? In order to be considered homebound, the patient's medical condition is such that their ability to leave home creates a considerable/taxing effort, and when they leave home, it is for infrequent or short time periods, e.g., to receive medical treatment.
  7. Who pays for home care? Traditional Medicare covers home care at 100%. Medicare HMO’s cover home healthcare in a variety of ways, depending on the plan you chose. Commercial Insurance companies pay for homecare based on the kind of plan you chose. There are often co-pays or deductibles to meet under the HMO and Commercial insurance plans.
  8. How long can I get home care? Medicare certifies each patient for an episode of care, which is 60 days. You can be recertified for an unlimited amount of episodes if you meet the criteria, however, your care only lasts as long as treatment is required. Most Commercial insurance plans have visit limits on how much care you can be provided in a one year timeframe.
  9. What areas do you serve? Services are provided in the greater Kansas City area including Jackson, Western Lafayette and Northern Cass counties in Missouri and Johnson, Wyandotte and North Miami counties in Kansas.
  10. Can I pick any provider I choose? The patient always has the right to choose which provider they would like to handle their home care needs. However, be aware that under some commercial insurance plans, there are in network providers, and your benefits are better if you use a provider that is preferred (or in-network) by your particular insurance company.
  11. What insurance companies do you accept? See Insurance section. If you have questions regarding insurance, please contact our office, we will be happy to assist you.
  12. Do you provide background checks on your employees? We provide extensive background checks on each employee; Kansas Bureau of Investigation, Missouri Highway Patrol, Private background check, driving checks, social security check, sexual predator check, Missouri Family Care Safety check and drug screenings. 
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  • I couldn’t have asked for better treatment.
  • The two wonderful health care providers that came to my house gave excellent care.
  • The home health agency made my recovery smooth. The nurses and therapists were wonderful.
  • The nurse we had was great. I thought your agency was first class. 
  • I am very pleased with the nurse that comes to take care of my husband. She has been a big help and answered all my questions.
  • My home health nurse was very kind and efficient. She was a tremendous help and one of the best nurses I’ve encountered.
  • I was especially pleased with the services I received from my nurse. She is a top professional in her field.
  • I have been very pleased with the care and help provided by the home health care. Thank you for all you have done.
  • I have received home health care from several different agencies over the years and Carondelet is by far the BEST!
  • My home health professionals did all they could to help me return to my normal knee function. They did their jobs well!
  • I was very pleased with my therapy. The therapists were very knowledgeable about my recovery requirements.
  • I was very happy with the service I received and I would use them again for sure. I rate them very high.
  • Very helpful, very professional and always interested in me as an individual. I would highly recommend them to all my friends.
  • My nurse was wonderful and I felt like she really cared about me.
  • Your staff is very welcoming and if I have to have another procedure done, I plan on going to St. Joseph.
  • I found I got excellent care at St. Joseph. I had a very good experience there and I highly recommend it.
  • I was really impressed with the people in the Cath Lab area. I have been lots of places and St. Mary’s rates #1 in my book.