Frequently Asked Questions
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Frequently Asked Questions

Why can’t I use a cell phone in an emergency? You may not have your cell phone with you when an emergency occurs. With Lifeline, you always wear the waterproof personal help button, so help is available at the push of the button.

Why do I need Lifeline? You don’t want to wait for something to happen before taking steps to help improve your safety. It would give me peace of mind knowing that you could call for help at any time.

Is my medical condition worse than my family is letting me know? You cherish your independence as your family does. Lifeline can help you to maintain your independence and help you to continue living at home.

What Equipment Will I Receive? A personal “Help Button” that is worn as a necklace or on a wrist band and a “Communicator” unit that is approximately 5 inches by 7 inches.

What is needed in the home for the installation to be completed? We will need access to an electric outlet and a nearby modular phone jack.

What is the Installation Process? Installation appointment will be scheduled within five business days. THE SYSTEM REQUIRES A MODULAR TELEPHONE JACK, AND AN ELECTRIC OUTLET. The clinician comes to your home and will instruct the subscriber on the operation of the Lifeline.

What Happens in Case of an Emergency?

  1. Lifeline subscriber pushes the “Help Button”.
  2. Lifeline professional attempts to reach the subscriber through the speakerphone on the Communicator and by calling the home.
  3. If the Lifeline professional cannot reach the subscriber, the dispatcher will notify the subscriber’s emergency responders.
  4. If the Lifeline professional cannot reach any of the subscriber’s emergency responders, emergency services are sent to the home.

How does the Auto Alert button work? If you fall and do not get back up within 30 seconds the Auto Alert button will automatically signal for help.

What Information is needed to set up Lifeline Service? ? Name, address and phone number of the Lifeline subscriber. Description of the subscriber’s medical condition including: allergies, physician’s name and phone number, preferred hospital. Name, address and phone number of emergency responders. (We suggest having at least two emergency responders and or family members). Name and address of the person who will be financially responsible for the service.

How long does it take to get service started? Once we have your information, an installation can usually be scheduled within two business days.

Is service provided in my area? We provide Lifeline service throughout Johnson County, KS and in most of Jackson County, MO, Northern Cass and western Lafayette Counties. Please call the office for more specific information.

Does Medicare cover Lifeline service? No, Medicare does not cover Lifeline service.

When do I wear the personal help button? We recommend that the personal help button be worn at all times when you are at your home, in your yard and including during bathing and at night. The personal help button is completely water proof.

What is the range of the personal help button? The range is approximately 600 ft from the base unit, but will vary depending on a number of factors. The clinician will conduct a range test as part of the installation.

How long do I have to keep the Lifeline service? There is only a one month minimum for Lifeline service.

Who is the typical subscriber? The typical subscriber is an older adult, who lives alone or is alone at least some portion of the day or night.

How Much Does Lifeline Cost? For a little more than a dollar a day, the Lifeline personal response service allows individuals to go about their daily activities knowing that medical assistance is available, if needed. One month of service is the only minimum requirement; there are no requirements to buy any equipment or make a long-term commitment. Please call our office at 819-529-4870 for details.

If we can provide you with any additional information on the Lifeline, or if you wish to arrange for an installation, please contact us at 913-529-4870.

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